Cancellation Policy
I reserve the right to apply a 24 hour cancellation and rescheduling policy. Any appointment missed, late cancelled, or changed without 24 hour notice will result in a charge equal to 100% of the reserved service amount.
Third Party
I will never provide or sell your details to a third party without your permission. If you have booked an appointment with me, I will send a confirmation email for the booking unless booked via a hotel or chalet company/manager. I will only contact via telephone if there is a valid reason to do so, for example, an unexplained absence from an appointment.
I may email you after an appointment to follow up with aftercare advice and some further information, or to ask for feedback on how your appointment went.
Information I may collect from you
When you send a message via the built-in messaging tool on the website, send an email, text message or direct message via another social media platform, I collect personal information as part of the booking process, notably your email address and your phone number.
I will also collect personal information as part of the consultation process during your appointment. The amount of information I collect will vary depending on the reason for your visit and is required so that I may provide a safe and fulfilling massage treatment. Your personal information will be used for the specific reasons stated above only.
Cookies
In connection with your use of the website, your information may be automatically collected using “cookies.” Cookies are small data files stored on your hard drive by a website. A cookie by itself does not personally identify the user; it merely identifies the computer or device with which the user accesses the Website. Cookies help to track user behaviour such as which pages you visit and how long spend in each area of the site, and this data helps to improve our user experience.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer, you can usually modify your browser settings to decline cookies. If you delete your cookies or set your web browser to decline cookies, some features of the Website may not work as designed. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.
How I will contact you
I may contact you for the following reasons: to send an appointment reminder, to follow-up with an appointment with aftercare, to settle payment, or when otherwise necessary. I will contact you via email, telephone, text messages, social media platform, unless you have specifically requested otherwise. I will try to use the method you have first contacted me on.
Sharing and accessing your data
I can only disclose or share aspects of your data with your express consent; I cannot and will not send or share your data with other health care providers or insurers without first gaining your permission.
You can request full disclosure of the information I have about you at any time.
How your data is stored
All paper consultation forms are kept in a securely locked cabinet only accessed by me, Any online consultation forms will be stored in a locked folder.